Our pitch booking cancellation policy is we require at least 48hrs notice for any cancellations. Any less than 48hrs and you will be liable to lose your right to a full refund.
You can submit a ticket, selecting from multiple issues, via our 'Support' portal which you can access from any page in the top right-hand corner. From there, a member of our team will be in touch with you ASAP to resolve the issue.
If you are within our cancellation policy, you can submit your refund via our form found on our 'Support' portal. Once picked up by a member of our team, refunds typically take 3-5 business days to be processed.
Of course it is! If you need to change your booking for whatever reason, all you need to do is make sure this is done at least 48hrs in advance of your booking, via our 'Support' portal.
If you’ve seen discrimination or misconduct while playing at one of our venues, please click the 'Support' button at the top right of the homepage. You will be able to 'report an incident' so that we can get the right people involved and support everyone affected.
If we have not covered something which you still need an answer for, simply head to our 'Support' portal, and via Pitch Bookings submit a ticket to us via 'Something Else'. This will give you access to expand on your query and a member of our team will get back to you ASAP.
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