Frequently Asked Questions

How do I pay for my matches?

All transactions are made through the team captain/organiser. Once a payment method has been assigned to the team account, a match fee will be automatically charged 48 hours before each fixture. Waiting times for matches are history!

I have enquired to join a league, what happens next?

A member of our team will be in touch shortly! Do you have a team name ready?

Are there prizes for winning a division/league?

Yes, the majority of our leagues include a prize. This prize can differ depending on the division/location!

I need to report an incident from my league?

If you’ve seen discrimination or misconduct while playing at one of our venues, please click the 'Support' button at the top right of the homepage. Choose whether this was at your pitch booking or a league fixture, then you will be able to 'report an incident', so we can get the right people involved and support everyone affected.

How old do I have to be to play in an adult league?

To play in our adult leagues players must be aged 16+ for safeguarding reasons. Team Managers must be aged 18+.

Why can’t I login to my team account?

It's possible the email set to the account has not yet been confirmed. Either way, contact your League Manager by raising a ticket via our 'Support' tool, found on the top right hand corner of the page.

How do I see my league tables and fixtures?

It’s really easy! Just visit the Players’ Lounge and search for your local venue.

What are the rules for promotion and relegation?

The number of teams moving up or down from a division can differ by league. Usually the decision will be made by the appropriate League Manager to ensure every division is as competitive as possible!

Do you sign up to The FA's Safeguarding Children policies?

Yes, you can read more about our commitment here

Is there a charge for using the AutoPay service?

No, AutoPay is currently a free service, but PlayFootball reserves the right to charge for the service in the future, but will provide notice before doing so.

How do I add a team member to my team account?

Login to your account on our website. On the dashboard select add player or select teams In the toolbar at the top, select your team and then click add a player, or copy and paste the easy to share link.

Have a question for the team?

Get in touch